Joe Sonne
How Did We Do Today?
Did we meet your expectations? We would like to know.
At Mondeau we believe in superior customer service and your ultimate satisfaction. We value your feedback and ask you to please take a few minutes to let us know about your Mondeau experience.
To show our appreciation for your time, your name will be entered into a monthly draw for a night at the movies for two. Our movie night package includes two movie passes to a Famous Players or AMC theatre near you, with popcorn and two soft drinks.
1. How did you find out about Mondeau?
(Please select all that apply)
Previous customer
Magazine advertising
Newspaper advertising
Web site
Yellow Pages
Home Show
Drive by
Referral from a friend or family
Referral from a contractor
Referral from a designer/decorator
Referral from another showroom
Other, please describe:
2. How often have you visited Mondeau?
Never
Once
2-5 times
Frequently
3. Which of our Mondeau showrooms have you visited?
Ottawa (Algoma Road)
Kanata (Edgewater Street)
Gatineau (St-Joseph Boulevard)
None
4. How close are you to one of Mondeau's Showrooms?
Less than 5 km
5-10 km
10-25 km
More than 25 km
5. If you called the store, was your call answered and transferred
or returned promptly and in a helpful and friendly manner?
Yes
No
Not applicable
6. Did we inspire your imagination and your desire to visit us again?
Yes
No
7. Would you recommend us to a friend?
Yes
No
8. May we contact you regarding your comments?
Yes
No
9. The purpose of your online visit today?
(Please select all that apply)
Book an appointment
Just browsing
Learn more about Mondeau
Find a location
Get product information
Get ideas or research
Find a manufacturer
Enter the draw
Register for an event
10. What is your impression of our new Web site?
Excellent (Navigates very easily, had everything I was looking for)
Good (Navigates easily, had most of what I was looking for)
Fair (Navigates well, had some of what I was looking for)
Satisfactory (Could navigate better, had very little of what I was looking for)
Unsatisfactory (Navigates poorly, did not have what I was looking for)
11. Please rate our services in the following areas.
(Please rate compared to your expectations.)
Greeted and addressed promptly and in a friendly manner
Not applicable
met expectations
Did not meet expectations
Somewhat exceeded expectations
Met some but not all of my expectations
Exceeded expectations
Organization of our showroom and the customer service process
Not applicable
met expectations
Did not meet expectations
Somewhat exceeded expectations
Met some but not all of my expectations
Exceeded expectations
Selection and presentation of products
Not applicable
met expectations
Did not meet expectations
Somewhat exceeded expectations
Met some but not all of my expectations
Exceeded expectations
Information and clarity of the information you received
Not applicable
met expectations
Did not meet expectations
Somewhat exceeded expectations
Met some but not all of my expectations
Exceeded expectations
Addressed your concerns and answered your questions clearly and to your satisfaction
Not applicable
met expectations
Did not meet expectations
Somewhat exceeded expectations
Met some but not all of my expectations
Exceeded expectations
Please share any additional comment with us.
The following information is required in order to participate in the draw:
We do not share any of the information gathered here, and it is strictly for the purposes of entering the draw and contacting you and for purposes of customer satisfaction.
Our privacy policy.
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